(a) All claims and returns must be made within seven days of receipt of goods. The customer will be responsible for immediate examination of the goods upon arrival of the goods at the place of delivery nominated by the customer.
(b) Shortages, damages and discrepancies must be noted on all delivery advice or packing slips.
(c) All storage media, custom folders, printed folders, printed labels, in-house colour coding, clip installation carried out as per the customer’s written order accordingly will not be accepted for credit. We will also not accept returns for products where the colour ordered is slightly different from the colour pictured on the website. The colour of all products pictured on this website may vary slightly from the actual colour of the product. Not withstanding the above, approval from File-IT Pty. Ltd management MUST BE OBTAINED prior to the return of goods for any reason.
(d) At File-IT Pty. Ltd’s discretion small quantities only of products not covered at (c) above, ordered in error, may be returned for credit but will accrue a restocking fee of 20% + GST.
(e) No liquidated damages shall be allowed unless specifically agreed to in writing.
To exchange, return or organise a repair of a product please call us within seven days on 1800 002 441 and have your original receipt order handy.